Privacy policy

Jon & Julian Real Estate L.L.C is a real estate brokerage in Dubai, under trade licence 1184017. We are registered with the Real Estate Regulatory Agency under office number (ORN) 36015. We are responsible for the personal data described here. To reach us about your data, email jonathan@jonandjulian.com or call +971 58 552 9441.

• When you fill in a form: your name, WhatsApp number, your email address if you give it, and what you are interested in. That can be a project or unit, or a property you want to sell. We also keep any question you write, and the date you gave your consent.
• How you found us: the campaign details in the link you followed, and the page or button you used.
• When you contact us directly: your name, number and email address, what you are looking for, and your WhatsApp or email messages. We also keep notes of our calls, messages and meetings with you. If someone introduces you to us, they may give us your name and number.
• What you tell us about your plans: once we have talked, we note what you share about your search or sale, such as your budget, whether you want to live in the property, invest or sell, the type of property, the number of bedrooms and the areas you want, when you plan to go ahead, and whether you would pay in cash or with a mortgage.
• If you buy or sell through us: the identity and due-diligence information the law requires, such as identity documents and the source of funds. We collect this directly from you, not through the site.
• Technical data: our hosting and bot-check providers process your IP address and browser details. They use them to deliver the site, keep it secure and stop automated form submissions.
• If you have a client account: your sign-in details, and the record of your properties: prices, fees, payments, rent, and the documents you or we add, such as title deeds, Oqood certificates and contracts. These documents include identity numbers. We also store the estimated values we calculate for your properties.

• To answer you and send what you asked for, such as a project’s floor directory or a call back. We rely on your consent and on the steps you asked us to take.
• To tell you about properties that match what you told us. We rely on your consent, which you can withdraw at any time.
• To handle your purchase or sale, under our agreement with you.
• To meet our legal duties, including anti-money-laundering checks and the requirements of the Dubai Land Department.
• To keep the site secure and free of spam.
• To run your client account: to show your portfolio, its estimated values and your documents, and to email you a reminder before each payment is due, under our agreement with you, or with your consent if you opened it by uploading a deed.

We do not sell your data, and we do not make automated decisions about you.

• Unlock cookie: when you sign up to see a project’s floor directory and payment plan, we set a cookie for one year that holds your first name and a reference to your sign-up, so you don’t have to sign up again. We use it only to show you the unlocked details.
• Bot check: when you send a form, Cloudflare Turnstile checks that it was filled in by a person, not a program. It runs only after you tick the consent box. It reads signals such as your IP address and browser details, and Cloudflare also uses them to improve its bot detection. See Cloudflare’s Turnstile privacy notice.
• Sign-in cookies: when you or our team sign in, cookies keep you signed in. Our team also uses a preview cookie to check pages before they are published.

We use no advertising or analytics cookies. If we add any, we will ask for your consent first and update this policy.

• Providers that run the site for us: Supabase (database), Vercel (hosting), Resend (our emails, such as alerts to our team and payment reminders to clients), Cloudflare (bot check) and Google Workspace (our email). They act only on our instructions.
• WhatsApp, when you choose to message us there. WhatsApp’s own privacy policy applies to that chat.
• The parties to your transaction, with your agreement: developers, the other buyer or seller, the Dubai Land Department and its Real Estate Regulatory Agency, and your bank if you take a mortgage.
• Authorities, when the law requires it.

Our database, including the documents in client accounts, is in Frankfurt, Germany. Our email provider, Resend, sends from Ireland and keeps copies of the emails it sends in the United States for 30 days, under the EU’s standard contractual clauses. Our other providers may process data in other countries, including the United States. When data leaves the UAE, we rely on the protections the law requires, such as each provider’s data protection terms.

We keep the details of an enquiry for three years after our last contact with you, then delete them, unless you ask us to delete them sooner. We keep a client account’s data while the account is open. An account opened by uploading a deed lasts one month. When it ends, we delete the deed and the property details within 30 days, unless you have bought or sold through us. If you agreed to hear from us, we keep your contact details as an enquiry. If we don’t approve an uploaded deed, we delete it within 30 days. If you buy or sell through us, the law requires us to keep due-diligence and transaction records for at least five years, even if you ask us to delete them.

Only you and our team can see your details. Every account, ours and yours, needs a password and a code from an authenticator app. Data is encrypted in transit, and our database provider encrypts it at rest. Visitors to the site cannot read anyone else’s details.

You can ask us to:

• show you the data we hold about you;
• correct it;
• delete it, subject to the legal records in section 7;
• limit how we use it while a question about it is settled;
• stop sending you property information;
• withdraw your consent;
• give you a copy to take elsewhere;
• stop using it in a way you object to.

Email jonathan@jonandjulian.com and we will reply within 30 days. You can also complain to the UAE Data Office, or, if you live in the EU, to your local data protection authority.

The site is not meant for anyone under 18. If we change this policy, we will post the new version here with its date. If a change affects data you have already given us, we will tell you. Questions: jonathan@jonandjulian.com.